Frequently Asked Questions
General Questions
No cost to tour.
Appointments are preferred, but walk-ins are always welcome.
Office staff is on site Monday-Saturday
Directly from the website or the invitation link, we can send.
24-hour market rate - Affordable up to 2 weeks
Rent and community fees with any additional items, such as parking and insurance. If moving in after the 20th of the month, prorated payment plus the following full month is due.
Ask as many questions as you need to. No question is a dumb question!
Credit, Debit, or Bank Account via Rentcafe. Flex payment is also available.
Download the RentCafe app or directly from the website via the resident portal.
Community fees and any add-ons such as parking, pets, or insurance.
Yes, your own policy or be billed monthly for liability with Citizen House.
None, water and electric is tenant responsibility. The Internet is included in the community fees.
Calling the City of Austin to set up electric service over the phone, or it can be done online.
Spectrum Internet
Residents are responisble in escorting their guests around the property.
Pay another security deposit.
No subleasing is allowed.
85% of the lease, along with any concessions.
Only at renewal
Yes, with regional approval.
Amenities
Clubroom, gym, pool, ping pong, pool table, cowork, grills, trail, jungle gym, dog park
Yes, free or paid carports.
Washers and dryers are included.
Refrigerator, microwave, dishwasher, electric stove, washer, dryer
Only through Hello Landing.
Hello Landing website
We direct all carriers to enter the package into Luxr.
24 hours with key fob access
Tredmil, stairmaster, free weight rack, bench presses
Quiet hours are 10 pm-7 am. Clubhouse rental is $100 plus a $250 deposit.
Pet Policy
$250 deposit, $250 non-refundable fee, $25 pet rent monthly
No aggressive breeds.
Location
Off of highway 183 down burleson rd
McKinny Falls Pkwy
The Concourse Project
Del Valle ISD: Primarily covers areas in Southeast Travis County.
Easton Bark 2.4 miles
Met Center 3.6 miles
HEB 4.9 miles, Walmart 4.1 miles
Later Gator 1.5 miles, Cenizo 2.4 miles
Maintenance
Full unit sanitation, full carpet clean, full paint
Work order placed through the resident portal, Rent Cafe.
Work orders within 24 hours based on priority.
No, but you have to grant permission to enter.
Call for emergency lockout.
Yes, holes bigger than a quarter size will be a repair charge.
Didn't find an answer?
Our team is always ready to answer your questions.